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Desktop Support - Technical Analysis Senior Associate

Req ID:¬ 31263¬ 


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At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services¬ and for the people who work here.


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NTT DATA¬ Services currently seeks a¬ Desktop Support - Technical Analysis Senior Associate¬ to join our team in Hardeeville, South Carolina (US-SC), United States (US).


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We have an excellent opportunity for a Field Tech Senior Associate ‚€“ Hardeeville, SC to provide value to our largest and longest serving Healthcare client in our Services' business unit. You will work with a fast-paced global leader in IT and have the ability to learn from the best and brightest in the industry.
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Role Responsibilities:


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Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Diagnoses and resolves product performance problems.
Develops solutions to complex technical problems, which may impact multiple work areas.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Instructs customers in the operation and maintenance of the systems
Good phone etiquette with the ability to handle medium load of phone requests
Good customer service skills to handle office walk in requests or issue reports
Manage support tickets through OPAS Remedy Management system
Ability to handle 24/7 on-call every 8-9 weeks for 7 days
Ability to work independently with minimal supervision
User Administration and Security Management for Hospital Applications & Offsite Practices
Minor Database entry/maintenance/builds


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Requirements:
-5+ years of help desk experience
-Knowledge of industry standards, best practices, and audit requirements
-Strong knowledge of Windows operating system environment.
-Basic knowledge of client system administration
-Strong knowledge of systems hardware (PC, Printer, Switches, APs, Etc...)
-Basic knowledge of client side network technologies
-Solid customer interaction skills
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Preferences:
-Prior experience in healthcare IT operations and support
-Prior experience with Remedy Incident Management
-Associates degree in related field


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This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.¬  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ 


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About NTT DATA Services


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NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


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NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.


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NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.¬  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.¬  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


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