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General Manager 1 - Environmental Services / Custodial

Unit Description

Sodexo┬ is seeking an experienced┬ Environmental Services General Manager┬ to lead our EVS team at┬ Coastal Carolina Hospital.┬ This position functions as the lead manager for the Environmental Services team, which is part of the Tenet Health system.┬  Coastal Carolina is a very busy 100 bed community hospital located just outside Hilton Head Hospital.┬ 120,000 square foot hospital with 12 employees.┬  Must have a hands on management approach, strong floor care experience, and have a high emphasis on driving employee engagement.┬  The successful candidate will have 3+ years of Sodexo ES Management with a Progressive Track Record. Subject Matter Expert with TRAKKAR, DRIVING PATIENT SATISFACTION AND OUR ES UOS is preferred. ┬  This director level position includes oversite of managers and a frontline housekeeping┬ team, delivering high quality services at a very dynamic acute healthcare hospital with a focus on driving patient satisfaction and client relations.


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This position supports the hospital mission by providing leadership for our employees in┬ the delivery of┬ safe, clean environment for our Patients, Customers, and hospital Employees in a variety of settings.┬  The ideal candidate for this position will:


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  • Exhibit Sodexo?s ?CARES? behaviors (Compassion, Accountability, Respect, Enthusiasm and Service)


  • Have a proven track record of improving Patient, Employee and Customer Satisfaction


  • Have extensive knowledge/aptitude and demonstrated experience with TRAKKAR (or similar QC/ labor/process┬ management system)


  • Exhibit drive and dependability; embrace and support a system approach to Environmental Services.


  • Deliver superior results by directing and motivating a team of employees to complete assigned responsibilities while delivering exceptional customer service


  • Have solid understanding of Sodexo ES UOS and demonstrated ability to be part of a management team to align operations accordingly



Preferred candidates will┬ have management experience in Environmental Services, Housekeeping and/or Custodial Services, excellent customer service skills along with strong┬ computer skills desired.┬ 


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High Visibility. Challenging Opportunities. Rewarding Environment.┬ Apply to this job today and become a GM of EVS.┬ ┬ We foster an environment where employees are family, where the work is invigorating and satisfying, and where we share common values and a commitment to your future ? your quality of life.


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Position Summary

Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement. Key Duties- Establishes safe work environment for clients/ customers/staff. - Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement - Fully implement and adhere to the Sodexo Clients for Life process- Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes. - Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.- Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.- Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments. - Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions- Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership- Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance


Qualifications & Requirements

Basic Education Requirement -┬ Associate's┬ Degree Basic Management Experience - 2 years Basic Functional Experience - 2 yearsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.




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